Product Refund and Exchange Policy

Learning-Focused will accept returns of products within 30 days of shipment for a refund or exchange.

  • Materials (books, flipcharts, etc) must be returned new, unopened, unused and unmarked
  • Learning-Focused Online (membership, courses, and course materials) are not refundable or exchangeable
  • Shipping and handling fees are not refundable
  • Custom materials, such as handouts or products no longer in production, are not refundable or exchangeable
  • If the returned materials have been marked, damaged or used, you will not receive a refund and the materials are not exchangeable
  • Restocking fees may apply to a return
    • A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned
    • Restocking fees are typically 20%-50% of each item’s price
  • If the reason for the return is a Learning-Focused error, shipping will be refunded
  • Learning-Focused does not take title to returned items until the item arrives at our fulfillment center
  • Most refunds are refunded or exchanged in 7-15 days after we receive and process your return

 

To initiate a return, contact us.

If you have any questions about the terms of Learning-Focused, contact us.

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